Pre-Order Policy
We are excited to offer you the opportunity to pre-order select luxury fragrances before they officially launch. You can be among the first to experience our newest products by placing a pre-order. Please take a moment to review the following pre-order terms and conditions:
How Pre-Orders Work
- Order Placement: When you place a pre-order, you reserve your product before its official launch. Payment is processed at the time of the order, ensuring your product reservation.
- Expected Shipping Time: Pre-orders typically ship within 4-6 weeks of the order date. We will keep you updated throughout the process and notify you of any changes to the shipping schedule.
- Combined Orders: If your order contains in-stock and pre-order items, the order will be shipped together once the pre-order item is available. We recommend placing a separate order for pre-order products to receive in-stock items earlier.
- Shipping Notifications: Once your pre-order has shipped, you will receive an email with tracking information.
Returns and Cancellations
- Pre-Order Cancellations: Pre-orders within 24 hours of placing the order. After this period, cancellations are not allowed as the product is reserved and processing begins.
- Return Policy: Our standard Return Policy covers pre-orders. Products must be in their original packaging and condition. Please note that pre-order items are subject to the same return conditions as our regular products.
Frequently Asked Questions
- How do I change my shipping address after placing a pre-order? Contact our Bald Glamour customer service team to update your shipping information before the product is dispatched.
- Will I be charged when I place the pre-order or when the item ships? Charges are applied when placing the pre-order to secure your product.
- What if there is a delay in the pre-order shipment? We will keep you updated with any changes to the expected shipping timeline. Should there be any significant delays, you can either continue with the order or request a cancellation.
Have Questions?
For any further inquiries about our pre-order process, please feel free to contact our customer support team. We’re here to help ensure you have a smooth and delightful experience with Bald Glamour.